Publicado originalmente: Professional management of housekeeping operations / Robert J. Martin. 1986.

Incluye referencias bibliográficas e índice

Pte. I : The Housekeeping Profession and the Principles of Management - 1. The Executive Housekeeper and Scientific Management - Pte. II : Planning Organizing and Staffing the New Organization - 2. Planning to Schedule Workers : A Major Advantage of Housekeeper Team Staffing - 3. Material Planning : Administration of Equipment and Supplies - 4. Material Planning : Floors, Walls, and Windows - 5. Material Planning : Supplies and Equipment - 6. Material Planning: Bedding, Linens, and Uniforms - 7. Staffing for Housekeeping Operations -- 8. Operational Planning - Pte. III : Directing and Controlling Ongoing Housekeeping Operations -- 9. The Hotel Housekeeping Daily Routine of Department Management -- 10. Hotel Housekeeping Subroutines - Pte. IV : Special Topics : Swimming Pool Operations and Management, Housekeeping in Other Venues, Safeguarding of Assets, In-House Laundries, and the Full Circle of Management -- 11. Swimming Pool Operations and Management -- 12. Housekeeping in Other Venues -- 13. The Safeguarding of Assets : Concerns for Safety -- 14. and Security in Housekeeping Operations -- 15. The Laundry : Toward and Understanding of Basic Engineering and Operational Considerations -- 16. The Full Circle of Management -- Appendix A : Job Descriptions -- Appendix B : Hotel Employee Handbook -- Appendix C : Ballys Casino Resort Housekeeping Department Rules and Regulations -- Appendix D : Ozone in the Laundry -- Appendix E : What If (Publication) -- Appendix F : Excerpts from InterContinental Hotels Group Loss Prevention Manual -- Appendix G : The Personal Plan -- Appendix H : Microfiber Technology -- Appendix I : Pro-Team Articles -- Appendix J : National Trade Publications Articles - Glossary - Index.

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