Incluye referencias bibliográficas e índice

Introduction to operations management 1 -- Operations and productivity 1 -- Operations strategy in a global environment -- Forecasting -- Designing operations -- Design of goods and services -- Managing quality -- Supplement 6 : statistical process control -- Process strategy and sustainability -- Supplement 7 : capacity and constraint management -- Location strategies -- Layout strategies -- Human resources, Job design, and work measurement -- Managing operations -- Supply-chain management -- Supplement 11 : outsourcing as a supply-chain strategy -- Inventory management -- Aggregate planning -- Material requirements planning (MRP) and ERP -- Short-term scheduling -- JIT and lean operations -- Maintenance and reliability -- Quantitative modules -- Decision-making tools -- Linear programming -- Transportation models -- Waiting-line models -- Learning curves -- Simulation -- Online tutorial -- Statistical tools for managers -- Acceptance sampling -- The simplex method of linear programming -- The MODI and VAM methods of solving transportation problems -- Vehicle routing and scheduling

PII