Microsoft dynamics CRM 2011 : step by step / Mike Snyder, Jim Steger, Brendan Lander
Tipo de material:
TextoDetalles de publicación: Redmond, WA : Microsoft Press, c2011Descripción: xxiv, 417 p. : il. ; 23 cmISBN: - 0735648905
- 9780735648906
- HF 5415 .5 S69
| Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Signatura topográfica | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
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Libros para consulta en sala
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | COLECCIÓN RESERVA | HF 5415 .5 S69 (Navegar estantería(Abre debajo)) | 1 | No para préstamo | Ing. Telematica | 032231 | |||
Libros
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | Colección General | HF 5415 .5 S69 (Navegar estantería(Abre debajo)) | 2 | Disponible | Ing. Telematica | 032237 |
Overview -- Introduction to Microsoft Dynamics CRM --Getting around in Microsoft Dynamics CRM -- Working with accounts and contacts -- Working with activities and notes -- Using Microsoft Dynamics CRM for Outlook -- Sales and marketing -- Working with leads and opportunities -- Using marketing lists -- Managing campaigns and quick campaigns -- Working with campaign activities and responses -- Service -- Tracking service requests -- Using the knowledge base -- Working with contracts and Queues -- Reporting and analysis -- Working with filters and charts -- Using dashboards -- Using the report Wizard -- Using advanced find -- Reporting with Excel -- Data management -- Bulk data importing
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