Cases in hospitality management : a critical incident approach / Timothy R. Hinkin
Tipo de material:
TextoDetalles de publicación: Hoboken, N.J. : John Wiley & Sons, c2006Edición: 2nd edDescripción: 157 p. ; 23 cmISBN: - 047168693X
- 9780471686934
- TX 911 .3 .M27 H56 2006
| Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Signatura topográfica | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | COLECCIÓN RESERVA | TX 911 .3 .M27 H56 2006 (Navegar estantería(Abre debajo)) | 1 | No para préstamo | Turismo Sustentable y Gestión Hotelera | 033180 |
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| TX 911 .3 .M27 G4 1994 International hotels : development and management / | TX 911 .3 M27 H55 2015 Calidad en el servicio / | TX911.3.M27 H56 Cases in Hospitality Management: a critical incident approach / | TX 911 .3 .M27 H56 2006 Cases in hospitality management : a critical incident approach / | TX911.3.M27 H62324 Hospitality Management Education / | TX911.3.M27 H8326 2007 Hotel management and operations / | TX911.3.M27 I57 Introduction to management in the hospitality industry: Student workbook / |
Incluye referencias bibliográficas
Ethics -- Training and development -- Reward systems -- Communication -- Policies -- Group dynamics -- Technology -- Process analysis -- Service exemplars -- Service recovery
"It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry - both positive and negative - and then to describe the organization's response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants - are included, as are fifteen new cases and a new section on hospitality technology."--Sitio Web del Editor
Donación Ismael C. Donación 140122 0.00
